Your privacy is very important to us. This policy explains how we collect, use, and protect your information when you visit our website or contact us by email.

1. Information We Collect
We may collect your name, email, phone number, and any information you share through our website forms. If you choose to share health information, it may be considered protected health information (PHI). We also collect basic website data such as IP address, cookies, and pages visited to improve your experience.

2. How We Use Your Information
We use your information to respond to questions or appointment requests, communicate with you about your care, share updates or educational content if you choose to receive them, and improve our website. We do not sell or share your information for marketing purposes.

3. Email Communication
Email is convenient but not always fully secure. If you choose to email us, you understand there may be privacy risks and you give us permission to reply by email. For sensitive matters, we may ask you to call or use a secure communication method.

4. How We Protect Your Information
We use secure systems, limited access, and staff training to protect your information. While we work hard to keep your data safe, no online system can guarantee complete security.

5. Your Rights
You have the right to ask how your information is used, request private communication methods, request copies of your health records, ask for corrections to your records, and file a complaint if you believe your privacy rights have been violated. Contact our office to use any of these rights.

6. When We Share Information
We may share information with other healthcare providers involved in your care, with billing or insurance providers if applicable, when requested by you, or when required by law. We do not share your information without your permission unless allowed or required by HIPAA.

7. Cookies and Website Tracking
Our website may use cookies to improve your experience. Cookies do not collect health information. You may turn off cookies in your browser if you prefer.

8. Other Websites
Our website may include links to other websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy
We may update this privacy policy. Any updates will be posted on this page with a new effective date.

Contact Us

If you have questions about this policy or your privacy rights, contact:

Dr. Keila Nichols

700 E Park Blvd Suite 100

(214) 986-3839

[email protected]